US News BA aims to operate 'near normal' Gatwick schedule after global IT crash chaos

04:35  28 may  2017
04:35  28 may  2017 Source:   Press Association

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British Airways says it is " aiming to operate a near - normal schedule " after an IT systems failure hit thousands of passengers. BA was forced to cancel all flights from London's Heathrow and Gatwick airports on Saturday due to the " global system outage".

British Airways says it is " aiming to operate a near - normal schedule " after an IT systems failure hit thousands of passengers. BA was forced to cancel all flights from London's Heathrow and Gatwick airports on Saturday due to the " global system outage".

Passengers have been told not to travel to the London airports because of © PA PICTURE DESK Passengers have been told not to travel to the London airports because of "extreme congestion"

British Airways has said it is aiming to operate a "near normal schedule" at Gatwick and the "majority of services" from Heathrow on Sunday after a global IT crash crippled the airline.

Thousands of passengers were stranded on Saturday after scores of planes were grounded by the major systems failure believed to have been caused by a power supply issue.

The airline said it was "extremely sorry" for the "huge disruption" it cause and that its engineers were continuing to work hard to restore its services.

The East Link Bridge in Dublin was stuck upright for nearly an hour this morning

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British Airways has said it plans to operate a " near normal schedule " at Gatwick and the "majority of services" from Heathrow on Sunday, following a global IT meltdown that left thousands of passengers stranded.

British Airways says it 's aiming to operate a ' near normal schedule ' at Gatwick and the 'majority of services' from Heathrow on Sunday after a global IT crash crippled the airline.

Customers who saw their flights cancelled are being refunded or rebooked onto new services "as quickly as possible" and more flexible booking policies are being put in place for those who no longer want to fly to or from the airports on Sunday and Monday.

There were chaotic scenes at Gatwick and Heathrow on Saturday and passengers were advised to continue checking the status of their flight online after the incident affected operations around the world.

A BA spokesman said: "We are continuing to work hard to restore all of our IT systems and are aiming to operating a near normal schedule at Gatwick and the majority of services from Heathrow on Sunday.

"We are extremely sorry for the huge disruption caused to customers throughout Saturday and understand how frustrating their experiences will have been.

"We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone due to travel on Sunday and Monday who no longer wishes to fly to/from Heathrow or Gatwick.

"We would advise customers travelling across the Bank Holiday weekend to continue checking the status of their flight on our website, www.ba.com before coming to the airport."

British Airways compensation claims process shrouded in confusion .
Some 75,000 passengers were stranded by the IT shutdown following a power surge on Saturday. The Association of British Insurers (ABI), which represents more than 250 UK insurance firms, said in a statement: “People affected by the disruption should be able to claim compensation and refunds for any expenses as simply as possible, not be passed from pillar to post.“EU flight compensation regulations set out that airline operators should provide compensation to passengers that suffer long delays or cancellations.

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