US News Here’s one thing United will do differently after the infamous dragging incident

06:00  17 april  2017
06:00  17 april  2017 Source:   The Washington Post

United Airlines CEO: Passenger Removed From Flight Was 'Disruptive and Belligerent'

  United Airlines CEO: Passenger Removed From Flight Was 'Disruptive and Belligerent' In an email to employees on Monday, the United Airlines CEO faulted a passenger who was forcibly removed and dragged from an overbooked flight for being "disruptive and belligerent." The airline faced a wave of backlash on Monday, after videos showed officers dragging the passenger off United flight 3411 because it had been overbooked. The man also sustained injuries to head when he struck an armrest while being carried out.

Now-viral videos of the incident show the man being dragged out of his seat and down the aisle and off the plane. United changes crew booking policy after passenger dragged off plane.

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  © Eduardo Munoz/Reuters   United Airlines will no longer allow crew members to displace passengers who are already seated on a plane.

Under a new policy, which is meant to avoid future public relations disasters like the one the world witnessed earlier this week, airline crews are required to check in at least an hour before a flight leaves, the airline company said. The purpose is to avoid having to find a seat for a crew member after all passengers have already boarded.

The policy change comes nearly a week after a passenger was forcibly removed from a flight so a crew member could take his seat. Now-viral videos of the incident show the man being dragged out of his seat and down the aisle and off the plane.

United Airlines CEO: Passenger Removed From Flight Was 'Disruptive and Belligerent'

  United Airlines CEO: Passenger Removed From Flight Was 'Disruptive and Belligerent' In an email to employees on Monday, the United Airlines CEO faulted a passenger who was forcibly removed and dragged from an overbooked flight for being "disruptive and belligerent." The airline faced a wave of backlash on Monday, after videos showed officers dragging the passenger off United flight 3411 because it had been overbooked. The man also sustained injuries to head when he struck an armrest while being carried out.

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The policy change comes nearly a week after a passenger was forcibly removed from a flight so a crew member could take his seat. Now-viral videos of the incident show the man being dragged out of his seat and down the aisle and off the plane. United spokeswoman Maggie Schmerin said in an email

United spokeswoman Maggie Schmerin said in an email that the new policy is meant to ensure that such incidents will “never happen again.” Previously, crews could be booked up until the time of departure, Schmerin said.

“This is one of our initial steps in a review of our policies to deliver the best customer service,” Schmerin said.

According to an internal email published by TMZ, crews who are not checked in within the 60-minute window will have to book the next available flight.

No crew member “can displace a customer who has boarded an aircraft,” according to the email, which was sent Friday. Schmerin confirmed the authenticity of the published email.

The incident, which set off a public relations crisis for United, happened at Chicago O’Hare International Airport last Sunday. A United official told passengers that it needed four volunteers to give up their seats for off-duty crew members. But no one volunteered, so the airline chose the passengers. One of them, 69-year-old David Dao, refused to give up his seat.

United to compensate all customers on flight passenger was dragged off

  United to compensate all customers on flight passenger was dragged off United Airlines is reportedly compensating all customers who were on the flight in which a passenger was forcibly removed from his seat. All customers on the flight will be compensated for the cost of their tickets, CNBC reported Wednesday.

Now-viral videos of the incident show the man being dragged out of his seat and down the aisle “No one should ever be mistreated this way … It’ s never too late to do the right thing . [ United Airlines CEO apologizes for ‘horrific event,’ promises review of policies after passenger violently deplaned].

The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling to boycott the No 3 U. S . carrier by passenger traffic. Dr. David Dao was dragged off a flight from Chicago to Louisville on Sunday, after the crew tried to find four

Videos taken by other passengers show a now-suspended security officer with the Chicago Department of Aviation leaning over to grab Dao and pulling him up. At some point, Dao went limp, and the officer dragged him off the plane. Two other officers have been placed on leave.

The following day, United Airlines chief executive Oscar Munoz issued a statement apologizing “for having to re-accomodate” the customers. He also sent a reassuring letter to his employees, which appeared to blame Dao, saying he  “refused” to cooperate after he was “politely asked” to leave, prompting crews to call for help.

The disturbing videos have been uploaded multiple times on YouTube, with one viewed more than 3 million times as of Saturday. The incident — and Munoz’s muted response to it — also prompted international outrage, particularly from China, where public anger was fueled by reports that Dao is Asian. He is Vietnamese.

United Air removes engaged couple traveling to wedding from plane

  United Air removes engaged couple traveling to wedding from plane An engaged couple flying on United Airlines from Houston, Texas, to their wedding in Costa Rica were removed by a federal law enforcement officer from the flight on Saturday amid disputed circumstances, according to media reports. The removal comes at a time of heightened scrutiny of the airline's approach to customer service after a video emerged a week ago showing security officers dragging a bloodied passenger off an overbooked United Express flight in Chicago.

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By Tuesday, United’s stock prices had plummeted, and Munoz issued a more humbled apology the same day.

“I continue to be disturbed by what happened. I deeply apologize to the customer forcibly removed and to all the customers aboard,” Munoz said of the passenger he seemed to fault in his letter to employees. “No one should ever be mistreated this way … It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again.”

Munoz also promised to review policies on how United handles overbooked flights, and to have a public report by April 30.

The United chief, who was awarded “Communicator of the Year” by PRWeek about a month ago, acknowledged Wednesday on ABC News’s “Good Morning America” that his immediate response to the incident “fell short of truly expressing the shame” he felt after seeing the videos.

A United a spokeswoman also said Wednesday that all the passengers on the flight would receive compensation equal to the cost of their tickets.

In a statement issued Thursday, United said the company will no longer ask law enforcement officers to remove passengers from flights “unless it is a matter of safety and security,” and will review its training programs for employees.

The company also repeated its apologies, saying Munoz had reached out to Dao “on numerous occasions.”

Dao’s attorney, Thomas Demetrio, said at a news conference Thursday that his client will “probably” file a lawsuit. Dao suffered a concussion and a broken nose, and will undergo reconstructive surgery after losing two front teeth, Demetrio said.

Lori Aratani contributed to this story.


Ex-beauty queen claims she was "traumatized" by United .
Carmen Maria Montiel claims she was handcuffed with zip ties and forced to the back of a plane during a flight in 2013“I forever will be traumatized by what happened,” she told KHOU.

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