Money Major broadband providers are failing customers says Which? survey

06:10  20 april  2017
06:10  20 april  2017 Source:   Press Association

Wonga data breach may affect '245,000 in UK'

  Wonga data breach may affect '245,000 in UK' Wonga is contacting 245,000 customers in the UK and another 25,000 in Poland following a data breach in which hackers gained access to personal information. The payday lender said it had called in police after realising data had been accessed on Friday last week.Wonga said it was likely to include customer account numbers, bank sort codes, addresses and the lastfour digits of users' bank cards.It apologised and urged customers to watch out for any "unusual activity" arising from the "illegal and unauthorised" activity, but said it did not believe the limited information left people at risk of theft.

The biggest broadband providers are failing on basic customer service, speed and reliability, with TalkTalk and BT achieving the worst scores, a survey has Digital Minister Matt Hancock said : ” Too many people are suffering from poor customer service when things go wrong with their broadband .

Broadband customers complained of frequent price hikes, connection drop outs, unreliable speeds and bad customer service. Major broadband providers are failing customers says Which ? survey .

Broadband customers complained of frequent price hikes, connection drop outs, unreliable speeds and bad customer service: Broadband bills warning © PA WIRE Broadband bills warning

The biggest broadband providers are failing on basic customer service, speed and reliability, with TalkTalk and BT achieving the worst scores, a survey has found.

TalkTalk, BT, Sky and EE - who collectively have a 72% share of the market - all scored poorly in the Which? broadband customer satisfaction survey.

Frequent price hikes, connection drop outs, unreliable speeds and "woeful" customer service all contributed to the low scores, the consumer group said.

TalkTalk and BT achieved the worst customer scores, with 38% and 45% respectively, with just one in 10 customers describing their service as excellent.

Wonga data breach may affect '245,000 in UK'

  Wonga data breach may affect '245,000 in UK' Wonga is contacting 245,000 customers in the UK and another 25,000 in Poland following a data breach in which hackers gained access to personal information.  The payday lender said it had called in police after realising data had been accessed on Friday last week.Wonga said it was likely to include customer account numbers, bank sort codes, addresses and the lastfour digits of users' bank cards.It apologised and urged customers to watch out for any "unusual activity" arising from the "illegal and unauthorised" activity, but said it did not believe the limited information left people at risk of theft.

The biggest broadband providers are failing on basic customer service, speed and reliability, with TalkTalk and BT achieving the worst scores, a survey has Digital Minister Matt Hancock said : "Too many people are suffering from poor customer service when things go wrong with their broadband .

The biggest broadband providers are failing on basic customer service, speed and reliability, with TalkTalk and BT achieving the worst scores, a survey Cycling to work ' provides major opportunities for health improvement'. Being underweight or obese can increase the risk of depression, a study said .

BT did not score more than two stars in any of the categories and TalkTalk only achieved more than two in value for money.

EE and the Post Office each managed 48%, while Sky and Virgin performed marginally better on 49% and 52% respectively

Just four providers scored more than three stars for speed - Zen Internet, Utility Warehouse, Virgin Media and Vodafone.

Zen topped the table with a customer score of 86%, followed by Utility Warehouse on 81%.

Which? Managing director of home services, Alex Neill, said: "Broadband is essential and people rightly get frustrated with poor service.

"Our latest results show that the big players still have a long way to go to satisfy their customers, so if you're unhappy with your broadband, complain and look to switch if your service doesn't improve."

Wonga data breach may affect '245,000 in UK'

  Wonga data breach may affect '245,000 in UK' Wonga is contacting 245,000 customers in the UK and another 25,000 in Poland following a data breach in which hackers gained access to personal information.  The payday lender said it had called in police after realising data had been accessed on Friday last week.Wonga said it was likely to include customer account numbers, bank sort codes, addresses and the lastfour digits of users' bank cards.It apologised and urged customers to watch out for any "unusual activity" arising from the "illegal and unauthorised" activity, but said it did not believe the limited information left people at risk of theft.

Have your say . The biggest broadband providers are failing on basic customer service, speed and reliability, with TalkTalk and BT achieving the worst scores, a survey has found.

MAJOR new survey reveals who's top and bottom of the broadband pile. Which? Executive Director Richard Lloyd said : "These latest results show that some of the major broadband providers are still under-performing and are failing to meet their customers basic requirements.

:: Which? surveyed 1,800 people about their broadband in November and December.

Grant Shapps, chairman of the British Infrastructure Group of MPs (Big), said: "It is unacceptable that broadband customers remain so dissatisfied with the services they receive.

"Big supports the introduction of an automatic compensation policy amongst broadband providers to ensure that customers are properly redressed for poor speeds and service."

Digital Minister Matt Hancock said: "Too many people are suffering from poor customer service when things go wrong with their broadband.

"Getting a better deal for consumers is at the heart of our Digital Economy Bill, which strengthens Ofcom's power to make sure providers pay automatic compensation when service falls short."

United Airlines just announced 10 major changes to avoid another violent passenger incident (UAL) .
United AirlinesOn Thursday, United Airlines announced the implementation of 10 significant changes to the way the company interacts with its customers .The changes represent the culmination of a sweeping review of the Chicago-based airline's policies following the violent removal of Dr. David Dao by law-enforcement officers from Flight 3411 on April 9."Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect. Two weeks ago, we failed to meet that standard and we profoundly apologize.

Source: http://uk.pressfrom.com/news/money/-144370-major-broadband-providers-are-failing-customers-says-which-survey/

—   Share news in the SOC. Networks

Topical videos:

This is interesting!