Travel After United dragging incident, 3 major airlines change policies affecting bumped passengers

17:25  18 april  2017
17:25  18 april  2017 Source:   The Washington Post

According to their passengers, these are the best low-cost airlines in Europe

  According to their passengers, these are the best low-cost airlines in Europe According to their passengers, these are the best low-cost airlines in EuropeBritish airline Flybe claimed second place on the podium with 7.29/10, followed by Airberlin with 7.08/10. It marks the German airline's first appearance in the low-cost rankings.

File photo. A passenger talks on the phone American Airlines jets sit parked at their gates at Washington’s Reagan National Airport. American says it has changed its Conditions of Carriage. (AP Photo/Susan Walsh).

File photo. A passenger talks on the phone American Airlines jets sit parked at their gates at Washington’s Reagan National Airport. American says it has changed its Conditions of Carriage. (AP Photo/Susan Walsh).

File photo. A passenger talks on the phone American Airlines jets sit parked at their gates at Washington’s Reagan National Airport. American says it has changed its Conditions of Carriage. © AP Photo/Susan Walsh File photo. A passenger talks on the phone American Airlines jets sit parked at their gates at Washington’s Reagan National Airport. American says it has changed its Conditions of Carriage.

Delta has raised the compensation available to passengers who have to give up their seats on overbooked flights to nearly $10,000 (around £7,900). American promises that no passenger who has boarded a plane will be removed to give the seat to someone else.

And, United said it will no longer allow crew members to displace passengers who are already seated on a plane.

The changes at the three major U.S. airlines address traveler concerns following the infamous United incident last week in which a passenger was dragged off a plane when he refused to give up his seat for a crew member.

If You're Bumped From a Flight Involuntarily, Here's What the Airline Must Do

  If You're Bumped From a Flight Involuntarily, Here's What the Airline Must Do Lost baggage, long security lines, and annoying fellow passengers - traveling isn't always as glamorous as we make it out to be in our heads, and unexpected inconveniences are pretty common, especially with air travel. Airlines often overbook flights because no-shows are relatively common, and by overbooking, they can ensure that they're getting the most money per flight by booking full flights so that even if some people back out, they are still filling those empty seats. Because the US Department of Transportation has cracked down on what airlines are required to do in a overbooking situation, getting bumped from a flight is less common now but still possible.

Almost half a million passengers on major U.S. airlines got bumped last year, but most of them volunteered to lose their seats in return for credits for future flights. Watch: Video of police dragging passenger off United Airlines aircraft goes viral.

Three major carriers - Delta, American, and United - are changing their policies after a confrontation last Sunday in which a man was dragged off an overbooked United flight. Again, three airlines have responded with more passenger friendly policies .

After the scuffle aboard a plane at Chicago’s O’Hare International Airport went viral, air travelers and advocates have been calling for protections and changes to airlines policies. The U.S. Department of Transportation has said it is looking into the matter. Lawmakers have called for government intervention.

The three major airlines have announced the following steps:

  • United said its new policy requires airline crews to check in at least an hour before a flight leaves to avoid having to find a seat for a crew member after all passengers have already boarded. United chief executive Oscar Munoz said last week the airline is reviewing its policies, including incentives for customers, and hinted that there will be changes in the way local law enforcement deals with passengers aboard United flights. The airline would not disclose its current compensation limit.
  • Delta said in an internal memo that it is letting employees offer customers up to $9,950 (around £7,850) in compensation to give up seats on overbooked flights. The sweet deal would be to avoid a situation like the one that occurred on United flight 3411 from Chicago to Louisville. According to the Associated Press, Delta Air Lines said gate agents can offer up to $2,000 (around £1,600), up from a previous maximum of $800 (around £630), and supervisors can offer up to $9,950 (around £7,850), up from $1,350 (around £1,065). A spokesman confirmed the changes.
  • American updated its Conditions of Carriage after the United incident, stating that it “will not involuntarily remove a revenue passenger, who has already boarded,” to give a seat to another passenger. An airline spokesman said the airline does not set a cap on compensation for passengers, but said gate agents work with customers to ensure they set compensation amounts properly to obtain the correct number of volunteers.

In the United incident, the airline initially said that Flight 3411 was “overbooked.” Airline officials later clarified that the flight wasn’t overbooked, but that it needed four seats for off-duty crew who needed to fly to Louisville. The case, however, highlighted the common practice by airlines to sell more tickets than available seats.

If You're Bumped From a Flight Involuntarily, Here's What the Airline Must Do

  If You're Bumped From a Flight Involuntarily, Here's What the Airline Must Do Lost baggage, long security lines, and annoying fellow passengers - traveling isn't always as glamorous as we make it out to be in our heads, and unexpected inconveniences are pretty common, especially with air travel. Airlines often overbook flights because no-shows are relatively common, and by overbooking, they can ensure that they're getting the most money per flight by booking full flights so that even if some people back out, they are still filling those empty seats. Because the US Department of Transportation has cracked down on what airlines are required to do in a overbooking situation, getting bumped from a flight is less common now but still possible.

Three major carriers - Delta, American, and United - are changing their policies after a confrontation last Sunday in which a man was dragged off an overbooked United flight. Again, three airlines have responded with more passenger friendly policies .

United Airlines has changed its crewmember booking policy after the incident that put the airliner in news headlines all week. However, a year ago Delta Airlines bumped more passengers from flights than any of its competitors, partly because of its generous incentive system.

JetBlue says it has a long-standing policy not to overbook flights, and when it has to bump customers, the airline policy is to notify them at least four hours in advance, a spokesman said.

A Southwest spokeswoman said the airline is reviewing its procedures and policies after the recent industry developments. She said “employees are empowered to intervene in all situations with guidance to do right by our Customers. That takes limitless forms and is always tailored to unique circumstances.”

Delta chief executive Edward H. Bastian said in an earnings call last Wednesday that there’s no need for “additional legislation” to address concerns about the practice. He said it’s all about how airlines manage overbooking situations and doing it well. Last year, he said, Delta had 1,200 denied boardings, or about 1 in every 100,000 passengers.

“I don’t think it’s a significant challenge for us. I think it’s very much about giving our front line the tools and the flexibility to empower them at the first point of contact, and that’s what we’ll continue to do,” Bastian said two days before the airline’s new compensation cap became public. “I don’t think we need to have additional legislation to try to control how the airlines run their business in this space.”

A passenger was forcibly dragged off a plane because United Airlines overbooked his flight

  A passenger was forcibly dragged off a plane because United Airlines overbooked his flight A man who refused to give up his seat on an overbooked United Airlines flight on Sunday was dragged off the plane by security. Four passengers on the flight scheduled from Chicago to Louisville were asked to reschedule so that United employees could arrive in Kentucky in time for their subsequent flights, according to Courier-Journal.com.

After no one volunteered to be bumped , passengers were selected at random. But the Department of Transportation (DOT), which is reviewing the latest incident to ensure United complied with all consumer protection rules, said it’s ultimately up to the airlines to set their own policies .

International airlines have defended the overbooking of flights after the practice was thrown into the spotlight by videos of a United Airlines passenger being dragged off a plane in Chicago this week. The incident on flight 3411

But some consumer groups say more steps are necessary to ensure incidents like the United dragging don’t happen again. The National Consumers League last week blamed the United incident on a lack of competition in the American airline industry. “Unchecked airline consolidation, with four airlines now flying 80 percent of domestic passengers, has led to progressively more crowded planes, shrinking seats, outrageous fees, reduced service to smaller cities,” the NCL said in a statement urging Congress to take action to protect consumers. “We all know that when airlines overbook, they offer passengers incentives to volunteer to give up their seats; United should never have escalated the situation and should have offered sufficient incentives to avoid this terrible outcome,” NCL Executive Director Sally Greenberg said. “The fact that United can get away with this underscores just how few rights consumers have the minute they step into an airport.”

Related: 18 curious facts from the world of aviation (by EasyVoyage)

The lowest lying airport sits below sea level: Built at three metres below sea level, the busy airport of <a href=Amsterdam-Schiphol in the Netherlands claims the title of lowest lying airport on the planet." src="/upload/images/real/2017/04/18/the-lowest-lying-airport-sits-below-sea-level-built-at-three-metres-below-sea-level-the-busy-airport_985669_.jpg" /> Air travel: 18 curious facts from the world of aviation

Delta will now pay up to $9,950 to overbooked passengers, but don’t count on cash .
Travellers who give up their seats on an overbooked Delta flight can now get up to $9,950 in compensation, thanks to a higher limit established…Delta’s new cap is generous. It’s more than seven times higher than the previous limit of $1,350 (£1076.21 paid to passengers who help the airline out when it sells more tickets than it can accomodate. But the lucrative offer has a caveat: It almost certainly won’t be in cash.

Source: http://uk.pressfrom.com/lifestyle/travel/-143825-after-united-dragging-incident-3-major-airlines-change-policies-affecting-bumped-passengers/

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